Unless the products as been damaged during the shipping or if the product is not in conformity with your order. All return packages must be shipped using a service that tracks packages. No returns are accepted without a RMA. If a package is returned due to invalid address, refused delivery, or change of mind, a shipping charge of $6.39 or 10% restocking fee will apply, whichever is the higher amount. Credit will be issued upon receipt of the product. Funds may take 3-5 business days to appear to your account depending on your bank. Damaged Item: Our team takes great care to pack your order before shipping, but accidents happen. If you have received a defective object, please contact us with pictures within 48 hours, and if you want a replacement or refund. Our carriers need pictures as proof of damages, and if we do not receive any, we will not be able to process your request.Thank you for your support and understanding.