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Your french marketplace in the U.S.

Terms & Conditions

Lepanierfrancais.com delivers gourmet food and gifts items from France in U.S.A. We want our customers satisfied. If for any reason, you have any problem, let us know.
Privacy Policy
The information that we collect to process your order is kept private. We never sell, rent, or share your name, address, telephone number, e-mail address, or credit card information with anyone. We will use your e-mail address to send you our newsletter, upcoming products. If you choose to opt-out, please go to your user profile section to unsubscribe to the newsletter. You have the possibility to create an account on our website, by clicking on the "Sign In - Account" link on the right corner of the home page. If you are not registered to our website, an account will be automatically created on your first order and a temporary password will be assigned. This temporary password will be included in your first invoice. Please login into your account with your email address and use this temporary password, then change it under your account section. You can contact us at any time to help you change, update or delete any information related to your account information at contact@lepanierfrancais.com
Payment policy
We accept PayPal transactions, VISA, MasterCard, Discover, American Express credit cards, Amazon pay and Google pay. In addition, Le Panier Francais keeps all customer information confidential: Credit Card numbers information never transit via our website; We are using Braintree, PayPal, Amazon and Google third party providers in order to secure the credit card transactions.
Shipping policy
The cost of shipping for retail orders is variable based on the weight, distance, speed of the delivery you want to receive and the carrier choice; International Purchases: www.lepanierfrancais.com does ship internationally. We are using mainly UPS and UPS Sure Post as carrier of choice, during the checkout process you'll be able to choose your carrier. We reserve the right to request additional shipping fees to our customer in case of retail purchases that should have been classified wholesale, due to large items quantity, heavy weight or large volume. Our customer service will contact you if we run into such rare situation.
Security policy
We implemented the latest online security procedures to protect your information. All information that you provide will be automatically encrypted when transmitted to our servers. Your credit card information is not kept, nor transits via our systems. We are using a state of the art service provider, Braintree, PayPa, Amazon and Google; who are acting as a relay for credit card transactions.
Return policy
To make a return, please call us or send us an e-mail at contact@lepanierfrancais.com. In your e-mail, please include the reason for return (shipping damage, incorrect item shipped, change of mind, dissatisfaction with product, or other) and let us know whether you would prefer a refund or a replacement product. We will respond promptly with instructions about how to proceed. We will pay return shipping if we made a mistake or something is wrong with the product. Please, in case of breakage, upon reception, always send us pictures from your cell phones, in order for us to understand what went wrong.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Le Panier Francais reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Le Panier Francais shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Le panier Francais shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your method of payment charged. If your method of payment has already been charged for the purchase and your order is canceled, Le Panier Francais shall immediately issue a credit to your method of payment account in the amount of the incorrect price.