Frequently Asked Questions

It's priced at $74.95 per month, and shipping is absolutely FREE! Please note, that your payment method will be billed every 10th of the month.

Le Panier Francais offers complimentary shipping on orders exceeding $65 to the 48 contiguous states. For an order to qualify for free shipping, the total value of the order, before applying any discounts or estimated taxes, must be $65 or more. If a coupon is applied, bringing the total under $65, the order will no longer be eligible for free shipping. Please note that canceling items, merging orders, or altering your shipping address could impact your order's free shipping eligibility.

For packages that are exceptionally large, heavy, or require special handling, additional surcharges may apply. This includes situations where the size, weight, or complexity of handling significantly exceeds standard shipping requirements.

In instances where a retail order is reclassified as a wholesale order due to its considerable size, weight, or volume, we may need to request additional shipping fees. This reclassification is based on the overall logistics involved rather than a specific weight limit.

Go to your account and click on "Order Status" to check the status of your order. You'll be able to see if your order has shipped.

No, our products are imported from France, but they are shipped from Chicago, IL in the United States Of America. The inventory that you can purchase on our website is located in the western suburbs of Chicago.

Absolutely! We regularly offer exciting coupons and discounts to our valued customers. By signing up for our newsletter, you will receive these directly to your inbox, so you won’t miss out on any great deals. Examples of our offers include free shipping on orders above $65 and exclusive discounts for Le Club members.

No, you can't. If you receive a discount coupon, you won't be able to combine the two offers. You can apply only one coupon code during the checkout process.

Please go into your account area, and click on "Order Completed" and "Return Items". Please give us an explanation in order to start the return process. A return number will be created and someone from our staff will contact you for follow-up and guidance.

If you need to cancel your order for any reason, please email us right away! Please keep in mind that order cancelation requests are not guaranteed depending on the status of your order or items. We will always try to accommodate your request but we cannot guarantee that we will be able to in certain instances.

No, we reserve the right not to ship if the weather does not permit. You don't want to receive melted chocolate or frozen bottles. We'll warn our customers in case of extreme weather. We have shipped during bad weather conditions in the past with poor results, so we are now more cautious to ensure the highest quality when our customers' orders arrive.

We import the products from France and in Europe, the days and months on the expiration date sticker are crossed. Eg 5/12/2015 means Dec, 5th 2015.

Yes, our website is secured. We have taken every step necessary to ensure our customers with the latest level of security.