Terms of service

Terms of Service Agreement for Le Panier Francais

Acceptance of Terms: By purchasing from Le Panier Francais.com, you agree to abide by these terms and conditions. If you disagree with any part of these terms, please refrain from using our platform.

Product Descriptions: We strive to ensure that product descriptions on our platform are accurate. However, we cannot guarantee that all descriptions are error-free. If the product received is not as described, your sole remedy is to return it in unused condition.

Pricing: All prices are listed in USD. While we work to ensure accurate pricing, errors may occur. If we discover a pricing error, we may either contact you for instructions or cancel your order and notify you of the cancellation.

Payment Methods: We accept credit cards and PayPal. All transactions are secure and encrypted.

Shipping and Handling: Products are shipped from Downers Grove, IL. Shipping times and costs will vary based on the destination and shipping method selected.

Returns & Refunds:

Non-Perishables:

Should you not be fully satisfied with your purchase, kindly contact us within 3 days of receiving your items for a refund. For eligibility, returned items must be unused, unopened, in the same condition as received, and in their original packaging. We highly value our customers and are committed to delivering exceptional service.

In cases where packages are returned due to incorrect address details, delivery refusal, or a change of mind, a shipping charge of $8.99 or a 15% restocking fee will be deducted, depending on which amount is greater.

Upon receipt of the returned product, a credit will be issued within three business days. You will be notified via email once your return has been processed and the credit has been applied. Please note that it may take up to ten business days for the credited amount to reflect in your bank account.

Perishables:

Due to the nature of perishable products, they cannot be returned.

However, if you receive an incorrect or damaged item, we are more than willing to exchange it or provide a refund. It's essential to contact us within 48 hours of receiving your order, providing details like your order number, a description of the issue, and relevant pictures. Specify whether you would prefer a refund or a replacement. We aim to consistently offer top-notch service to our customers.

Please note that LePanierFrancais.com does not claim ownership of returned items until they are received at our fulfillment center. At times, depending on the circumstances, we might issue a refund without the need for a return. It's crucial to report any defective or damaged items within 24 hours of delivery.

Bear in mind that items labeled as final sale, those with packaging changes, holiday-specific items, and perishable products are non-returnable and non-refundable.

Intellectual Property: The content on Le Panier Francais.com, including logos, images, text, and software, is owned by or licensed to us and is subject to copyright and other intellectual property rights.

Limitation of Liability: To the fullest extent permitted by law, Le Panier Francais.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Termination: We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Dispute Resolution Any disputes arising from these terms will be settled by arbitration in Downers Grove, IL, adhering to local laws.

Privacy Policy Your use of our platform is also governed by our privacy policy, which details how we handle and protect your data.

Contact Information For questions regarding these terms or any other inquiries, please contact us at contact@lepanierfrancais.com.